Worth knowing for your vacation in the Family Club Harz at a glance

The FAQ page for the Family Club Harz

Welcome to the FAQ page of the Family Club Harz! Here you will find answers to frequently asked questions about your family vacation with us. We would like to help you find all the important information you need for your stay.

Whether it's about the accommodation, the facilities, the leisure activities or the catering - we have compiled the most important questions of our guests and provide you with the appropriate answers here. You will find useful information about our room categories, activities for children and adults, on-site services and much more.

It is important to us that you feel in good hands with us and can enjoy your family vacation to the fullest. That's why we are happy to take the time to answer your questions and help you plan and prepare.

If your question is not answered, please do not hesitate to contact us directly or speak to us on site. Our friendly and knowledgeable team is available around the clock to assist you.

We are looking forward to welcoming you and your family at the Family Club Harz and to make your stay unforgettable!

The most frequently asked questions from our guests:

This is how our check-in works

Your booked accommodation and the associated services will be available to you from 3 pm on the day of arrival.

If you are planning to arrive after 8 pm, we would appreciate a brief information:

info@familyclub.de
+49 (0)394677220

This is how our check-out works

Your accommodation and the booked services are at your disposal until 11 am on the day of departure.

If you would like to have lunch on the day of departure, this is possible for a small surcharge. Please let us know at the reception desk.

Deposit and payment options

No deposit is required. You can choose to transfer the amount or pay on site in cash or with EC card, Visa or Mastercard.

Games and media library

DVD and Blue Ray players, as well as a selection of movies are available for rent.

Board games and books for children and adults can be found in the Sindalan and in the parents' lounge.

Your baby equipment on site

Together with your booking confirmation you will receive the form "Baby equipment" for children up to 3 years. In this form you will find a list of the baby equipment available with us. Please let us know before your arrival what equipment you need so that we can prepare everything for your arrival.

Your stay in a vacation home

When staying in our vacation homes you will also receive "Kids All-Inclusive" for your children and "All-Inclusive alcohol-free" for the adults.

Of course we equip your vacation cottage with bed linen and towels for your arrival.

However, there is no daily cleaning. Towels can be exchanged at any time free of charge at the reception, new toilet paper and garbage bags are also available there.

For a 7-day stay, an intermediate cleaning is included.

Arrival and departure by bus and train

Cabs are available at the train station to take you to the hotel for a small fee. The way to the hotel is 2.5 km and can be done on foot in 20-30 minutes.

Pets in Family Club Harz

Your four-legged family members are very welcome in our house.

For your dog we charge an additional 15 € per night without food.

It goes without saying that we can only accommodate "family-compatible" four-legged friends, also in relation to other guests.
We assume that your four-legged friend is sufficiently insured for the hotel stay, just in case.
Please leave the property to walk your dog. If "it" should happen, the dog's remains must be collected and disposed of in the waste garbage cans.
Out of consideration for other guests, pets are NOT allowed in the restaurant, in the swimming pool area and in the playrooms, nor on upholstered furniture and beds.
We ask for your understanding that in case of non-compliance we will have to charge additional special cleaning costs of 40 €.
Dogs are to be kept on a leash throughout the hotel premises.
If you are well exercised outside every day, you will behave much more calmly in the accommodation. Out of consideration for your neighbors, please make sure your dog can stay well and quietly alone in the accommodation.

Pitbull terrier, Staffordshire bull terrier, American Staffordshire terrier, bull terrier, as well as their crossbreeds with each other and their crossbreeds with other dogs we unfortunately cannot allow.

In case of booking please fill in:

>>Registration dog<<

Special notes on diet

Together with your booking confirmation you will receive the form "Allergies and Intolerances".

If this is relevant for you, we ask you to inform us about your allergies, intolerances and special dietary requirements before your arrival so that we can prepare everything accordingly for you.

Bathrobe rental

Bathrobes can be rented at the reception for a fee of 5 €, children's bathrobes for a fee of 3 €.

Swimming pool use

Our swimming pool and outdoor pool is open for you daily from 8 am to 10 pm.

Additional towels are available in the swimming pool area for bathing fun.

Changing rooms and baby changing facilities are available.

Cancellation conditions for your booking

Cancellation is free of charge up to 6 weeks before arrival. Cancellations made within 6 weeks to 10 days prior to arrival will be charged 50%, from 10 days to the day of arrival 80% of the total amount.

We recommend that you take out travel cancellation insurance, information for this you will receive with your booking confirmation.

Minimum stay and arrival days

In the months of July and August we have a minimum stay of 7 nights.

Since we do not have fixed arrival days, there may be booking gaps. Feel free to ask, then shorter stays are also possible.

WLAN in the entire Family Club Harz

WLAN is available free of charge during your stay.

Swimming course for children

The swimming course is available for children from the age of 4.

It is possible to take the swimming badge "Seahorse" for a small fee. You can find more information under swimming fun.

Drinks for on the way

To make sure that you don't lack anything in your accommodation or during an excursion, you can get deposit bottles from our service staff, which you can return at the end of your stay.

Postcards and stamps

Postcards and stamps are available at the reception.

You are welcome to return them to us and we will be happy to send them on their way for you.

Washing and drying clothes

If something should go wrong, you can use the washing machine and dryer for 5 €. You can get the key at the reception. Washing powder is available.

Riding for children and adults

As a family activity, on Wednesdays and Fridays around 10:30 a.m. we go pony riding at the horse farm (subject to change). We reach the farm after a 10-minute walk through the forest.

Here the children can ride a few rounds in the riding hall. You will be guided by the experienced staff of the riding farm.

We have the necessary riding helmets ready for you.

For our horse-loving guests:

You are welcome to book individual riding and lungeing lessons or rides.

The price and date arrangement is made directly with the horse farm. We will gladly provide you with the contact details.

Alcoholic beverages

As the name of your catering service "All-inclusive alcohol-free" indicates, you may take the prices for alcoholic drinks and cocktails from our drinks menu.

Smoking etiquette

Please take into account that smoking is not allowed in the entire hotel and apartments. Smoking is allowed on the balconies, terraces and the outdoor area.

Please pay attention to our youngest guests.