Worth knowing for your vacation in the Family Club Harz at a glance
The FAQ page for the Family Club Harz
Welcome to the FAQ page of the Family Club Harz! Here you will find answers to frequently asked questions about your family vacation with us. We would like to help you find all the important information you need for your stay.
Whether it's about the accommodation, the facilities, the leisure activities or the catering - we have compiled the most important questions of our guests and provide you with the appropriate answers here. You will find useful information about our room categories, activities for children and adults, on-site services and much more.
It is important to us that you feel in good hands with us and can enjoy your family vacation to the fullest. That's why we are happy to take the time to answer your questions and help you plan and prepare.
If your question is not answered, please do not hesitate to contact us directly or speak to us on site. Our friendly and knowledgeable team is available around the clock to assist you.
We are looking forward to welcoming you and your family at the Family Club Harz and to make your stay unforgettable!
The most frequently asked questions from our guests:
This is how our check-in works
Your booked accommodation and the associated services will be available to you from 3 p.m. on the day of arrival.
If you are planning to arrive after 8 p.m., we would appreciate a brief information:
This is how our check-out works
Your accommodation and the booked services are at your disposal until 11 a.m. on the day of departure.
If you would like to have lunch on the day of departure, this is possible for a small surcharge. Please let us know at the reception desk.
Deposit and payment options
Upon receipt of the booking confirmation, a deposit of 50% of the travel price is due. Please transfer this within 14 days of receiving the booking confirmation.
You can pay the remaining amount in advance or pay in cash or with a debit card upon departure.
Games and media library
DVD and Blue Ray players, as well as a selection of movies are available for rent.
Board games and books for children and adults can be found in the Sindalan and in the parents' lounge.
Your baby equipment on site
Your stay in a vacation home
When staying in our vacation homes you will also receive "Kids All-Inclusive" for your children and "All-Inclusive alcohol-free" for the adults.
Of course we equip your vacation cottage with bed linen and towels for your arrival.
However, there is no daily cleaning. Towels can be exchanged at any time free of charge at the reception, new toilet paper and garbage bags are also available there.
For a 7-day stay, an intermediate cleaning is included.
Arrival and departure by bus and train
Pets in Family Club Harz
Your four-legged family members are very welcome in our house. To ensure all guests feel comfortable, please note the following:
For your dog we charge an additional 15 € per night without food.
- 15 € per night (without food)
- Leash requirements throughout the entire hotel grounds
- No dogs in the restaurant, swimming pool, or play areas.
- Additional cleaning: 40 € for failure to comply with the rules
- Not permitted: Pit Bull Terrier, Staffordshire Bull Terrier, American Staffordshire Terrier, Bull Terrier, and their crossbreeds
- If you are well exercised outside every day, you will behave much more calmly in the accommodation. Out of consideration for your neighbors, please make sure your dog can stay well and quietly alone in the accommodation.
In case of booking please fill in:
>>Registration dog<<
Special notes on diet
Together with your booking confirmation you will receive the form "Allergies and Intolerances".
If this is relevant for you, we ask you to inform us about your allergies, intolerances and special dietary requirements before your arrival so that we can prepare everything accordingly for you.
Please note:
Our kitchen is not a certified diet or allergen kitchen. Despite the utmost care, traces of allergenic substances (e.g., gluten, nuts, dairy products) cannot be completely ruled out. We would like to point out that there is a certain residual risk, especially in the case of celiac disease or severe food allergies.
We ask for your understanding and are happy to advise you to find a suitable solution together.
Bathrobe rental
Swimming pool use
Our swimming pool and outdoor pool is open for you daily from 8 a.m. to 10 p.m.
Additional towels are available in the swimming pool area for bathing fun.
Changing rooms and baby changing facilities are available.
Cancellation conditions for your booking
Cancellation is free of charge up to 6 weeks before arrival. Cancellations made within 6 weeks to 10 days prior to arrival will be charged 50%, from 10 days to the day of arrival 80% of the total amount.
We recommend that you take out travel cancellation insurance, information for this you will receive with your booking confirmation.
Interim cleanings
Main house interim cleaning
We do not provide daily cleaning so you can enjoy your vacation without any interruptions. Upon arrival, we will inform you of the scheduled cleaning interval.
If you would like a different schedule or daily cleaning, please let the reception know.
In the "quick grab," right next to the elevator on both floors, you'll find everything you need for small or large emergencies at all times.
Interim cleaning of vacation homes
The vacation homes are not cleaned in between. Towels can be exchanged at the reception at any time free of charge, and you can also get new toilet paper and trash bags there.
For a 7-day stay, an intermediate cleaning is included.
WLAN in the entire Family Club Harz
Swimming course for children aged 4 and up
The swimming course for children aged 4 and up starts with water confidence exercises. Then the children learn arm and leg movements, rocket, starfish, and diving. The removal of the "Seepferdchen" is possible if the following tasks are completed:
- 25 m swimming without a swim aid
- Jump from the pool edge
- Picking up an object from shoulder-deep water
Swimming lessons are usually held Monday through Friday.
Drinks for on the way
Postcards and stamps
Postcards and stamps are available at the reception.
You are welcome to return them to us and we will be happy to send them on their way for you.
Washing and drying clothes
Riding for children and adults
As a family activity, on Wednesdays and Fridays around 10:30 a.m. we go pony riding at the horse farm (subject to change). We reach the farm after a 10-minute walk through the forest.
Here the children can ride a few rounds in the riding hall. You will be guided by the experienced staff of the riding farm.
We have the necessary riding helmets ready for you.
For our horse-loving guests:
You are welcome to book individual riding and lungeing lessons or rides.
The price and date arrangement is made directly with the horse farm. We will gladly provide you with the contact details.
Alcoholic beverages
Prices for the alcoholic beverages and cocktails on our beverage menu are available upon request.
Smoking etiquette
Please take into account that smoking is not allowed in the entire hotel and apartments. Smoking is allowed on the balconies, terraces and the outdoor area.
Please pay attention to our youngest guests.