Worth knowing for your vacation in the Family Club Harz at a glance
The FAQ page for the Family Club Harz
Welcome to the FAQ page of the Family Club Harz! Here you will find answers to frequently asked questions about your family vacation with us. We would like to help you find all the important information you need for your stay.
Whether it's about the accommodation, the facilities, the leisure activities or the catering - we have compiled the most important questions of our guests and provide you with the appropriate answers here. You will find useful information about our room categories, activities for children and adults, on-site services and much more.
It is important to us that you feel in good hands with us and can enjoy your family vacation to the fullest. That's why we are happy to take the time to answer your questions and help you plan and prepare.
If your question is not answered, please do not hesitate to contact us directly or speak to us on site. Our friendly and knowledgeable team is available around the clock to assist you.
We are looking forward to welcoming you and your family at the Family Club Harz and to make your stay unforgettable!
The most frequently asked questions from our guests:
This is how our check-in works
Your booked accommodation and the associated services will be available to you from 3 pm on the day of arrival.
If you are planning to arrive after 8 pm, we would appreciate a brief information:
Your baby equipment on site
Your stay in a vacation home
When staying in our vacation homes you will also receive "Kids All-Inclusive" for your children and "All-Inclusive alcohol-free" for the adults.
Of course we equip your vacation cottage with bed linen and towels for your arrival.
However, there is no daily cleaning. Towels can be exchanged at any time free of charge at the reception, new toilet paper and garbage bags are also available there.
For a 7-day stay, an intermediate cleaning is included.
Pets in Family Club Harz
Your four-legged family members are very welcome in our house.
For your dog we charge an additional 15 € per night without food.
- It goes without saying that we can only accommodate "family-compatible" four-legged friends, also in relation to other guests.
- We assume that your four-legged friend is sufficiently insured for the hotel stay, just in case.
- Please leave the property to walk your dog. If "it" should happen, the dog's remains must be collected and disposed of in the waste garbage cans.
- Out of consideration for other guests, pets are NOT allowed in the restaurant, in the swimming pool area and in the playrooms, nor on upholstered furniture and beds.
- We ask for your understanding that in case of non-compliance we will have to charge additional special cleaning costs of 40 €.
- Dogs are to be kept on a leash throughout the hotel premises.
- If you are well exercised outside every day, you will behave much more calmly in the accommodation. Out of consideration for your neighbors, please make sure your dog can stay well and quietly alone in the accommodation.
Pitbull terrier, Staffordshire bull terrier, American Staffordshire terrier, bull terrier, as well as their crossbreeds with each other and their crossbreeds with other dogs we unfortunately cannot allow.
In case of booking please fill in:
>>Registration dog<<
Special notes on diet
Together with your booking confirmation you will receive the form "Allergies and Intolerances".
If this is relevant for you, we ask you to inform us about your allergies, intolerances and special dietary requirements before your arrival so that we can prepare everything accordingly for you.
Cancellation conditions for your booking
Cancellation is free of charge up to 6 weeks before arrival. Cancellations made within 6 weeks to 10 days prior to arrival will be charged 50%, from 10 days to the day of arrival 80% of the total amount.
We recommend that you take out travel cancellation insurance, information for this you will receive with your booking confirmation.
Riding for children and adults
As a family activity, on Wednesdays and Fridays around 10:30 a.m. we go pony riding at the horse farm (subject to change). We reach the farm after a 10-minute walk through the forest.
Here the children can ride a few rounds in the riding hall. You will be guided by the experienced staff of the riding farm.
We have the necessary riding helmets ready for you.
For our horse-loving guests:
You are welcome to book individual riding and lungeing lessons or rides.
The price and date arrangement is made directly with the horse farm. We will gladly provide you with the contact details.