Our General Terms and Conditions

General Terms and Conditions for the Hotel accommodation contract
Status: July 2022

Scope
1. These terms and conditions apply to contracts for the rental of hotel rooms or meeting rooms for accommodation or other contractual use of the hotel premises, as well as all services provided for the customer and Supplies from the hotel.
2. The sub-letting or re-letting of the rooms and their use to other for accommodation purposes require the prior written consent of the hotel.
3. Terms and conditions of the customer shall only apply if previouslywas agreed.
With the date of these Terms and Conditions all previous Terms and Conditions lose their validity. As a matter of principle, the
current version of the Terms and Conditions.

§ 1 Conclusion of contract, partners, liability; limitation period
1. The contract is concluded upon the acceptance of the client's request by the hotel. The Hotel is free to confirm the room reservation in writing.
2. Contractual partners are the hotel and the customer. If a third party has ordered for the customer, he is liable
to the Hotel together with the Customer as jointly and severally liable for all obligations arising from
the hotel accommodation contract, if the hotel has a declaration to this effect from the third party.
3. The hotel is liable for its obligations under the contract. In the non-typical benefit report
liability is limited to intent and gross negligence on the part of the hotel.
4. The limitation period for all claims of the customer is 6 months.
5. This limitation of liability and short limitation period shall also apply in favour of the hotel
breach of contract initiation obligations and positive breach of contract.

§ 2 Services, prices, payment, set-off
1. The hotel is obliged to provide the rooms booked by the customer and the agreed to provide services.
2. The customer is obliged to pay for the room assignment and the claims made by him
to pay the applicable or agreed prices of the hotel for other services taken. This applies to:
also for services and expenses of the hotel to third parties initiated by the customer.
3. The agreed prices include the respective statutory value added tax. Exceeded
the period between the conclusion of the contract and the performance of the contract is 4 months and the
the price generally charged by the hotel for such services, this may be the contractually
increase the agreed price by a maximum of 10%.
4. The prices may also be changed by the hotel if the customer subsequently changes
the number of rooms booked, the performance of the hotel or the length of stay of the guests
wishes and the hotel agrees.
5. Invoices of the hotel without due date are within 10 days of receipt of the invoice
payable without deduction. The hotel is entitled to settle accrued receivables at any time
and demand immediate payment. In the event of late payment, the hotel is entitled to charge interest in
4 % above the respective discount rate of the Deutsche Bundesbank. The
Customers shall be entitled to prove a lower damage, the hotel shall have the right to prove a higher damage.
6. The hotel is entitled at the time of conclusion of the contract or thereafter, taking into account the legal
Arrangements for package holidays an adequate advance payment or security to:
demand. The amount of the advance payment and the payment dates may be specified in the contract in writing.
be agreed.
7. The customer can only with an undisputed or legally enforceable claim against a
offset or reduce the hotel's claim.

§ 3 Infection Protection Act, Infectious Diseases
1. The hotel is obliged to take measures from the Infection Protection Act or from ordinances
to protect the health of the city, county, state or federal state
and enforce and monitor compliance with laws and regulations.
2. In case of violation of these laws and regulations, the hotel may, in order to protect the guests and
employees take measures to comply with or enforce the regulations. These
Measures may be taken, taking into account the proportionality of the funds, up to
with immediate departure of the guests.
3. In the event of breaches of the above-mentioned regulations, the guests shall be liable for
Damage. An entitlement to payment of the booked services arises in the event of early departure.
4. The cost of protective measures required under the regulations and laws
be, carries the guest. These include, for example: mouth-nose protection, testing and similar
Orders. The cost of protective measures provided by the hotel in order to:
to comply with the requirements of the regulations, will be charged to the guest.
5. Should symptoms of illness occur after arrival during the stay, which may affect the
may indicate contagious diseases (e. g. Corona, Noro-Virus, etc. ), the hotel is entitled to
order quarantine for all fellow travellers and ask the guests to check the booked room
not to leave. The hotel is entitled to order an early departure of the guests. These
Departure does not release from the payment obligation under the hotel accommodation contract of the booked
Benefits.
6. The hotel provides all contractually regulated services. Should it be due to:
current official regulations on restrictions up to the prohibition of services
the hotel is not in default. A right to a price reduction or to
free withdrawal from the contract is not justified.

§ 4 Withdrawal of the customer (cancellation, cancellation)
7. A withdrawal by the customer from the contract concluded with the hotel requires the written
Consent of the hotel. If this is not done, the agreed price from the contract is also
to pay if the customer does not make use of contractual services. This does not apply to:
In the event of a delay in performance by the hotel or an impossibility for the hotel to
Performance.
8. If between the hotel and the customer a date for withdrawal from the contract in writing
has been agreed, the customer may withdraw from the contract until then, without payment or
to trigger claims for damages from the hotel. The right of withdrawal of the customer expires if he:
does not exercise his right of withdrawal in writing against the hotel by the agreed date,
unless there is a case of delay in performance by the hotel or a
impossibility of providing services.
9. In the case of rooms not used by the customer, the hotel has collected the income from
other rental of the rooms as well as the saved expenses.
10. The Hotel shall be free to replace the resulting
Damage to be calculated as follows:
Cancellation of the contract is possible free of charge up to 6 weeks prior to arrival. In the event of cancellations that
within 6 weeks to 10 days before arrival, 50%, from 10 days to
Day of arrival 80% of the total amount will be charged.
Reductions in the number of persons resulting from the accommodation contract or reductions in the number of persons
Overnight stays entitle the hotel also to cancel the cancellation with 80% of the original price in
To be invoiced.
The customer is free to prove that no damage has occurred or that the hotel has
Damage is lower than the required lump sum.

§ 5 Change of booking by the guest
1. Rebookings of the contractual travel period by the hotel guest are subject to agreement and
written confirmation by the hotel is generally possible. The agreed travel price may:
will not be reduced if the rebooked trip would be cheaper in terms of price. A
legal entitlement to rebooking under the accommodation contract is excluded.
2. The cancellation conditions from §3 para. 4 of the General Terms and Conditions are in the case of travel rebooking
excluded. In case of no-show or cancellation, 80% of the travel price will be charged.
The guest is free to prove that no damage has occurred or that the hotel has incurred
Damage is lower than the required lump sum.

§ 6 Withdrawal of the hotel
1. If a right of withdrawal of the customer is agreed in writing within a certain period of time
the hotel is entitled to withdraw from the contract during this period if
Inquiries from other customers about the contractually booked rooms are available and the customer is
The hotel does not waive its right of withdrawal.
2. For online bookings within 48 hours of receipt of the booking, the hotel may
Cancellation without giving reasons free of charge.
3. The hotel may cancel the reservation for important reasons up to 7 days prior to arrival without
to be liable for damages. This important reason may include: contagious
Illnesses in the house, no possibilities to provide the agreed services e. g.
E. g. staff shortages.
Prepayments already made are fully refunded.
4. If an agreed advance payment is made even after expiry of a set by the hotel
reasonable grace period with threat of refusal, the hotel is also
Withdrawal from the contract is justified.
5. Furthermore, the hotel is entitled to objectively justified reason from the contract
resign exceptionally, for example in the event of:
• Force Majeure or other circumstances beyond the control of the Hotel
make the contract impossible;
• rooms with misleading or false indication of essential facts, e. g. in the person of the
customers or the purpose to be booked;
• the hotel has reasonable grounds to believe that the use of the hotel service
the smooth operation of the business, the security or the reputation of the hotel in the
The public may be endangered, without jeopardizing the power of the government or the government.
organisational area of the hotel;
• there is a breach of the above scope of paragraph 2.
6. The hotel shall immediately inform the customer of the exercise of the right of withdrawal.
To take note of it.
7. In the event of a justified withdrawal from the hotel, the customer shall not be entitled to compensation.

§ 7 Room provision, handover and return
1. The customer does not acquire any right to the provision of certain rooms.
2. Booked rooms are available to the customer from 3 p. m. on the agreed day of arrival to
Disposition. The customer has no right to prior provision.
3. On the agreed day of departure, the rooms are vacated to the hotel no later than 11. 00 a. m.
To be made available. Thereafter, the hotel may exceed the damage caused by it.
for the additional use of the room until 18. 00 hrs 50% of the full accommodation price
(list price), from 18. 00 clock 100%. The customer is free to choose the hotel
to prove that no damage or significantly less damage has been suffered.

§ 8 Customer satisfaction survey
1. In order to ensure quality, the hotel can within 7 days of departure of the guest upon presentation of
an email address to conduct a customer satisfaction survey. This survey is
voluntarily and is part of the hotel accommodation contract, which means that no consent of the
Guest must be present.

§ 9 Liability of the Hotel
1. The hotel is liable for the diligence of a proper merchant. This liability shall not be
service-typical range, but limited to performance defects, damages, consequential damages or
Disruptions due to intent or gross negligence on the part of the hotel. Should
Disturbances or defects in the services of the hotel
occur, the hotel will, upon knowledge or upon immediate notice of the customer, endeavour to
To provide relief. The customer is obliged to do what is reasonable to him in order to remedy the disturbance
repair and keep possible damage to a minimum.
2. The Hotel shall be liable to the Customer for items brought in according to the statutory provisions,
is up to a hundred times the room price, maximum € 3,000,-, as well as for cash and
Valuable items up to € 750,-. Money and valuables can be used up to a maximum value of
Euro (insurance sum) in the hotel or room safe. The hotel recommends:
to make use of this possibility. Liability claims shall lapse unless the
Customer immediately after becoming aware of loss, destruction or damage
immediately informs the hotel (§ 703 BGB).
3. The legal provisions apply to the unlimited liability of the hotel.
4. If the customer has a parking space in the hotel garage or on a hotel parking lot, also
is made available against payment, this does not result in a custody agreement. In the case of
Loss of or damage to parked or shunted items on the hotel grounds
The hotel is not liable for motor vehicles and their contents, except in case of intent or gross
Negligence. This also applies to vicarious agents of the hotel.
5. Wake-up calls are executed by the hotel with the utmost care. claims for damages;
except for gross negligence or intent, are excluded.
6. Messages Post and consignments of goods for guests are handled with care. The
Hotel takes care of the delivery, storage and - on request - for a fee
forwarding them. claims for damages, except for gross negligence or
Intentionality, are excluded.

§10 Final votes
1. Amendments or additions to the contract, to the acceptance of the application or to these
Terms and conditions for hotel accommodation should be made in writing. Unilateral amendments
or additions made by the customer are ineffective.
2. The place of performance and payment is the registered office of the hotel.
3. Exclusive jurisdiction - also for cheque and bill disputes
-is incommercial traffic the seat of the hotel. If a party to the contract fulfils the requirement of
§ 38(1) ZPO and no general place of jurisdiction in the Inland, the place of jurisdiction is the registered office of the hotel.
4. German law applies.
5. Should individual provisions of these General Terms and Conditions for the
hotel accommodation will be or become ineffective or void, so the effectiveness of the
other provisions shall not be affected. In all other respects, the statutory provisions